Welcome to Golf Essentials Shop’s FAQ section! We’re here to help you with any questions about our premium golf equipment, fast worldwide shipping, and exceptional customer service. Below you’ll find answers to our most common inquiries.

About Golf Essentials Shop

Who is Golf Essentials Shop’s target customer?
Our store caters to serious golfers of all levels who value premium equipment and efficient service. We particularly serve:
  • Golfers needing specialized equipment (like left-handed clubs)
  • Tech-savvy players seeking GPS units and launch monitors
  • International golfers outside Asia/remote regions
  • Players who prioritize fast delivery for tournaments or trips
  • Value-conscious buyers taking advantage of our free shipping offers
What makes your store different from other golf retailers?
We combine pro-level equipment with golfer-focused service:
  • Miami-based operations for fast U.S. and international shipping
  • Same-day processing for orders placed by 2 PM EST
  • Expert packaging to protect clubs during transit
  • Former golf pros on our customer service team
  • Curated selection focusing on premium brands like Callaway

Product Questions

Do you carry left-handed golf clubs?
Yes! We specialize in left-handed equipment with dedicated categories for:
  • Gents Left Hand Drivers
  • Left Hand Fairway Woods
  • Left Hand Irons
  • Left Hand Putters
  • Complete Left Hand Sets
What brands do you carry for golf balls?
We focus on premium balls, particularly Callaway Golf Balls as one of our featured categories, along with other top-tier brands known for performance and durability.
Do you sell used or demo clubs?
Yes, we offer “Ex Demo Clubs” – professionally inspected demonstration models that provide excellent value while maintaining high performance standards.

Shipping & Delivery

How long does shipping take?
We offer two reliable options:
  • Standard Shipping (Recommended): 10-15 days after dispatch via DHL/FedEx ($12.95 flat rate)
  • Free Shipping: 15-25 days after dispatch via EMS (for orders over $50)
All orders process within 1-2 business days, with same-day processing for orders placed by 2 PM EST on weekdays.
Do you ship internationally?
Yes! We ship worldwide except to some Asian and remote regions. Our Miami location allows efficient global distribution through our carrier partners.
How are golf clubs packaged for shipping?
We treat your clubs as carefully as our own:
  • Clubs are disassembled when applicable
  • Premium padding protects all components
  • Secure packaging prevents transit damage
  • All packages are fully trackable
Can I expedite my order for a golf trip?
Absolutely! Contact our customer service at [email protected] for expedited shipping options. Many customers (like Michael T. from our testimonials) have received clubs just in time for important trips.

Returns & Exchanges

What’s your return policy?
We offer a 15-day return window from delivery date. Items must be in original condition with all packaging. Contact [email protected] to initiate a return.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged or was incorrect due to our error.
How long do refunds take?
Once we receive and inspect your return, refunds process within 5-7 business days to your original payment method.

Payment & Accounts

What payment methods do you accept?
We accept all major payment options:
  • Visa
  • MasterCard
  • JCB
  • PayPal
Is my payment information secure?
Absolutely. We use industry-standard encryption for all transactions and never store sensitive payment data on our servers.
Do you offer bulk discounts?
Yes! For inquiries about large orders (multiple club sets, team purchases, etc.), please email [email protected] for customized pricing and shipping solutions.

Customer Support

How do I contact customer service?
Our golf-pro-staffed support team is available at [email protected] for:
  • Urgent shipping needs
  • International delivery estimates
  • Tracking assistance
  • Product recommendations
  • Any other questions about your golf equipment needs
What are your business hours?
Our Miami headquarters operates Monday-Friday, 9 AM – 5 PM EST. Weekend orders begin processing the following Monday.
Where are you located?
Golf Essentials Shop is headquartered at:
960 Mulberry Lane, Miami, US 33169
(Shipping operations only – no retail storefront)

Didn’t find your answer? Our golf-experienced support team is ready to help at [email protected]. We’re committed to helping you get the right equipment delivered quickly so you can focus on your game.