At Golf Essentials Shop, we’re committed to delivering premium golf equipment to your doorstep with the same precision as your perfect swing. Our shipping and returns policies are designed to give you confidence in every purchase.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

Standard Shipping (Recommended)

  • Carrier: DHL or FedEx
  • Delivery Time: 10-15 business days after shipment
  • Cost: $12.95 USD
  • Best for time-sensitive orders

Free Economy Shipping

  • Carrier: EMS
  • Delivery Time: 15-25 business days after shipment
  • Available for orders over $50 USD

International Shipping

We ship worldwide (excluding some Asian and remote regions). International customers may be responsible for customs fees or duties, which are not included in the shipping cost.

Returns & Exchanges

We stand behind our premium golf equipment and want you to be completely satisfied with your purchase. If you need to return or exchange an item, please review our policy below.

Return Policy Overview

  • Return Window: 15 days from receipt of order
  • Condition: Items must be unused, in original packaging with all tags and protective coverings intact
  • Required: Copy of receipt or proof of purchase

Items That Cannot Be Returned

For hygiene and safety reasons, we cannot accept returns or exchanges on:

  • Ex Demo Clubs (previously used demonstration items)
  • Opened packages of golf balls
  • Personalized or custom-ordered clubs

How to Return an Item

  1. Contact Our Team: Email us at [email protected] with your order number and product details
  2. Wait for Approval: Our golf-pro-staffed customer service will review your request and send a Return Merchandise Authorization (RMA) number within 2 business days
  3. Package Your Item: Securely pack the item in its original packaging with all accessories and documentation
  4. Ship Your Return: Send to:
    Golf Essentials Shop Returns
    960 Mulberry Lane
    Miami, US 33169
    We recommend using a trackable shipping service and keeping your receipt

Return Shipping Costs

  • Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product)
  • For exchanges, we’ll cover the shipping costs of the replacement item

Refund Process

Once your return is received and inspected (typically within 3-5 business days):

  • Refunds: Issued to your original payment method within 5-7 business days after approval
  • Exchanges: Shipped within 1-2 business days after approval

Note: Shipping costs are non-refundable. Depending on your financial institution, you may see the refund in your account within 1-2 billing cycles.

Damaged or Defective Items

If you receive damaged or defective equipment (rare for our premium products), contact us immediately at [email protected] with photos of the damage. We’ll arrange a prepaid return label and expedite your replacement.

International Returns

For our international customers:

  • You are responsible for any customs fees or duties associated with the return
  • Return shipping costs may be higher for international shipments
  • Refunds will be issued in USD and may be subject to currency conversion rates

Return Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Golf Essentials Shop Team,

I would like to request a [return/exchange] for my recent order (#[Your Order Number]). Below are the details:

Product Name: [Product Name]
Reason for Return/Exchange: [Please specify]
Preferred Resolution: [Refund/Exchange for [Product Name]]

Please let me know the next steps at your earliest convenience.

Best regards,
[Your Full Name]
[Your Email Address]
[Your Phone Number – optional]

If you have any questions about our shipping or returns policy, don’t hesitate to contact our customer service team at [email protected]. We’re here to help you get back to enjoying your game with the perfect equipment.

Your satisfaction is as important to us as your handicap – let us help you get it right.